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Terms of Service

Effective September 19, 2026

These Terms apply when you use our website, call, text, email or message us, request a quote, book an appointment, sign a document, pay us or receive service from American Locksmith Services LLC ("American Locksmith," "we," "us"). By doing any of these, you agree to these Terms and to our Service Authorization Policy, Warranty, Refund & Cancellation Policy and Privacy Policy. If a signed work order, quote or commercial agreement conflicts with these Terms, the signed document controls for that job.

Section 20 contains a binding arbitration agreement and class action waiver. It affects how disputes are resolved. You can opt out within 30 days.

1. About us

American Locksmith Services LLC is licensed by the Texas Department of Public Safety as a locksmith company (license #B19937101) and carries general liability insurance. We serve The Woodlands, Spring, Tomball, Cypress, Katy and nearby areas, Monday–Saturday, 7:00 AM–9:00 PM. Requests received outside these hours are answered on the next business day.

2. Not an emergency service

If anyone is in danger, including a child or pet locked in a vehicle, or if there is a fire, medical emergency or crime in progress, call 911 first. We do not offer 24-hour service, and arrival times are estimates.

3. Quotes and pricing

Honest Pricing Guarantee: The price you are quoted is the price you pay. No hidden fees, no unnecessary lock drilling.

  • Prices on our website are starting prices. We give you a quote before we schedule or dispatch and confirm it with you on-site before any work starts.
  • If conditions on-site are different from what was described (for example, a different lock, vehicle or door, damaged or non-standard hardware, or more locks), we will explain why and give you a new quote before continuing. You can decline.
  • Our $25 dispatch fee is credited toward your job when you go ahead with the work. It is charged on its own if we arrive and you decide not to proceed, or if we cannot provide service for a reason listed in sections 7 or 13.
  • Commercial work is billed at the service-call, hourly-labor and per-item rates on our pricing menu or in your written quote. "+ parts" means parts are priced separately; we quote them before we install them.
  • Written quotes for scheduled work are valid for 30 days unless the quote says otherwise.

4. Payment

  • We accept card, Apple Pay, Google Pay and tap to pay, payment links sent by text or email, cash, Zelle and Cash App. Card payments and payment links are processed by our third-party payment processor. We do not store full card numbers.
  • Credit card fee: credit card payments include a processing fee of 3% (or our actual cost of card acceptance, if lower). The fee does not apply to debit or prepaid cards, cash, Zelle or Cash App, and it is shown as a separate line on your receipt.
  • Payment is due when the work is complete unless we have agreed to invoice terms in writing. Invoices are due by the due date shown on the invoice.
  • Scheduled commercial work and special-order parts may require a deposit, which is applied to your job.
  • Past-due invoice balances accrue interest at the lesser of 1.5% per month or the highest rate allowed by law, from the due date until paid. A returned or declined payment may be charged a $30 fee. If we must refer an unpaid balance for collection, you agree to pay reasonable collection costs and attorney's fees to the extent allowed by law.
  • New keys, fobs, locks and other parts remain our property until they are paid for in full.
  • If you have a billing question, please contact us before contacting your bank. By approving your quote and signing your work order or receipt, you confirm the service was authorized and performed. If a payment is disputed, we may give your card issuer or payment processor your signed documents, photos, messages, call records and payment records.

5. Electronic records and signatures

You agree that we may give you quotes, work orders, authorizations, invoices, receipts, notices and policies electronically, by text, email or link, and that you may sign them electronically. Electronic signatures and records have the same effect as paper and ink signatures under the Texas Uniform Electronic Transactions Act and the federal E-SIGN Act. When you sign, our system records the date, time, IP address and device used. You can ask for a paper copy at no charge, and you can withdraw your consent to electronic records by contacting us; that does not affect documents already signed.

6. Proof of ownership or authorization

Before we open, rekey, repair or make keys for any vehicle, property, lock or safe, you must prove you own it or are authorized to access it, and you may be asked to sign a service authorization. The documents we accept are listed in our Service Authorization Policy. You confirm that everything you tell us and show us is true, and that you have the legal right to request the work.

7. Our right to refuse or stop service

We may refuse or stop service at any time if we cannot verify authorization, a request appears unlawful or unsafe, the site is unsafe (including weather, traffic, hazardous conditions or unsecured animals), or anyone at the site is abusive or threatening. We may contact law enforcement if we believe a request is not legitimate.

8. How we work and existing conditions

  • We use non-destructive entry methods first. We drill or remove a lock only when necessary, and only after we explain why and you approve the price.
  • Locks, doors, frames and vehicles that are old, worn, rusted, previously damaged, previously tampered with, previously repaired or fitted with aftermarket parts can fail during normal, careful service. We are not responsible for damage caused by conditions that existed before we arrived.
  • Vehicle doors contain wiring, airbags, seals and window mechanisms. We use professional tools and care, but we are not responsible for damage caused by existing defects or prior repairs.
  • We may photograph or record the lock, vehicle, door or work area before, during and after service to document its condition and our work.
  • If we cannot complete a job, we will tell you what, if anything, you owe before we leave.

9. Car keys, fobs and programming

  • Key and fob programming depends on your vehicle's security system. Some vehicles need a working battery and electrical system, a PIN or security code, or dealer-only procedures. We will tell you before we book if we know your vehicle needs a dealer.
  • We are not responsible for existing electrical problems, weak or dead batteries, immobilizer faults, aftermarket alarm or remote-start systems, or software updates by the manufacturer.
  • Keys, fobs or blanks that you supply may not be compatible and are cut or programmed at your own risk. The service charge applies whether or not a customer-supplied part works.

10. Commercial and property services

  • Access and site conditions: you will give us safe access to the work area at the scheduled time, including any escort, alarm codes or building permissions we need. Delays caused by lack of access may be billed at our hourly rate.
  • Codes and permits: panic bars, exit devices, door closers and hardware on fire-rated or egress doors may be subject to building, fire, life-safety and accessibility codes. Unless we agree in writing, you are responsible for deciding what your building requires and for obtaining any permits or approvals from the fire marshal or other authority. We install hardware according to the manufacturer's instructions and your directions, and we do not certify code compliance or perform fire-door inspections.
  • Electronic systems: we install and service mechanical locks and hardware. We do not install electronic access control devices at businesses, alarm systems or hardware connected to fire alarm or monitoring systems unless we are separately licensed to do so and agree in writing.
  • Master key systems and key control: we design key systems from the information you give us and keep key codes and system records confidential. We issue keys only to the contacts you authorize. After keys are handed over, you are responsible for who holds them. Rekeying after lost keys or staff changes is billed at our standard rates.
  • Security is not guaranteed: no lock, key system or hardware is completely secure. We do not guarantee that any lock, master key system or exit device will prevent unauthorized entry, and we are not an insurer of your property.

11. Landlords, property managers and evictions

  • If you ask us to change or rekey locks at a rental or occupied property, you are responsible for following Texas law, including the Texas Property Code, and your lease or management agreement.
  • For evictions and foreclosures, we require a writ of possession, court order, bank or asset-manager work order, or other written proof of your legal right to change the locks.
  • For a lock change on a residential tenant for unpaid rent under Texas Property Code § 92.0081, you must confirm in writing that the lease allows it and that the required notice was given, and you are responsible for giving the tenant a new key as the law requires. We will not change locks while a tenant or occupant is inside.
  • We do not remove, store or handle tenants' personal property.

12. Warranty

We warrant our workmanship for 30 days, as described in our Warranty, Refund & Cancellation Policy. Manufacturer warranties on locks, keys and fobs apply as provided by the manufacturer.

EXCEPT FOR THESE WARRANTIES, AND TO THE FULLEST EXTENT ALLOWED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. This does not limit any implied warranty that cannot be waived under Texas law, such as the warranty that repair services are performed in a good and workmanlike manner.

13. Appointments, cancellations and no-shows

You can cancel at no charge before we are dispatched. If you cancel after dispatch, or if no one is at the service location and we cannot reach you within 15 minutes of arrival, the $25 dispatch fee applies. Arrival windows are estimates, and we are not responsible for delays caused by traffic, weather or other events outside our control. Full details are in our Warranty, Refund & Cancellation Policy.

14. Calls, messages and automated assistants

  • Calls with us may be recorded, transcribed and summarized. Recorded calls start with a notice, and by continuing the call you consent to the recording.
  • We use a customer platform to manage calls, texts, emails, website chat, and messages you send us through Google, Facebook, Instagram or WhatsApp. Some calls and messages may be answered by an automated or AI assistant, which will not pretend to be a person. You can ask to reach a person at any time.
  • Automated replies, quotes and appointment times given by an assistant are estimates until confirmed by our team.

15. Text message (SMS) program

  • Program: American Locksmith Services LLC customer care texts, and marketing texts if you separately opt in.
  • What you'll receive: messages about your request and service, such as quotes, appointment reminders, arrival updates, payment links, receipts, warranty follow-ups and review requests. If you opt in to marketing, you may also receive special offers, discounts and service reminders.
  • How you opt in: by checking a consent box on our website form, by texting us first, or by giving us your consent in writing.
  • Frequency: message frequency varies.
  • Cost: message and data rates may apply.
  • Opt out: reply STOP at any time (CANCEL, END, QUIT and UNSUBSCRIBE also work). You can also opt out by telling us by phone or email. We may send one message confirming your opt-out, and we honor opt-outs promptly and within the time the law requires.
  • Help: reply HELP, call (281) 640-4745 or email [email protected].
  • Consent to receive texts is not a condition of purchase.
  • Carriers are not liable for delayed or undelivered messages.
  • You agree to tell us if your number changes or is no longer yours.
  • See our Privacy Policy for how we handle your information. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

16. Reviews, photos and feedback

  • We may ask you for an honest review after your service. We ask every customer the same way, and we never offer anything in exchange for a positive review.
  • If you share feedback or suggestions, we may use them without obligation to you.
  • We may use photos of our work in marketing with faces, license plates, addresses and personal documents removed or hidden, unless you give us permission to show them.

17. Using our website and third-party services

Website content is for general information. Prices and services may change without notice, and your quote is the final word on price. Do not misuse the website, copy its content for commercial use, or submit false requests. We rely on third-party services, including our customer platform, phone and text carriers, email providers, payment processor, Google and Meta. We are not responsible for their outages, delays or errors.

18. Limitation of liability

TO THE FULLEST EXTENT ALLOWED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO OUR SERVICES, WEBSITE OR THESE TERMS IS LIMITED TO THE AMOUNT YOU PAID FOR THE SERVICE THAT GAVE RISE TO THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST TIME, LOSS OF USE, TOWING, RENTAL VEHICLES, OR LOSS FROM THEFT OR BREAK-INS. Nothing in these Terms limits liability that cannot be limited under Texas law, including for gross negligence or intentional misconduct, or any rights you have that cannot be waived.

19. Your responsibility

You agree to cover losses, claims and costs, including reasonable attorney's fees, that we incur because (a) you gave us false information about ownership or authorization, (b) you asked us to perform work you did not have the legal right to request, or (c) you did not follow laws, codes or lease terms that apply to work you directed us to perform.

20. Disputes, arbitration and class action waiver

  • Talk to us first. Before starting any claim, contact us and give us 30 days to try to resolve it.
  • Small claims. Either of us may bring an individual claim in a Texas justice (small claims) court of competent jurisdiction instead of arbitration.
  • Arbitration. Otherwise, any dispute related to our services, communications (including calls and texts), website or these Terms will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules (or its Commercial Arbitration Rules for business customers). The arbitration will take place in the Texas county where the service was performed, or by video if both of us agree. We will pay the filing and arbitrator fees the AAA rules require a business to pay. The Federal Arbitration Act governs this section.
  • No class actions or jury trials. You and we may bring claims only individually, not as a plaintiff or class member in any class, collective or representative action, and both of us waive a jury trial. If this class action waiver is found unenforceable for a claim, this arbitration section will not apply to that claim.
  • Opting out. You may opt out of this arbitration agreement by emailing [email protected] within 30 days after you first accept these Terms, with your name, phone number and the words "Arbitration Opt-Out."

21. Governing law

These Terms are governed by the laws of the State of Texas and applicable federal law. Any claim that is not arbitrated will be handled in the state courts, including justice courts, of the Texas county where the service was performed.

22. General

These Terms, your quote and your signed work order or receipt are the full agreement between us for your service. If any part of these Terms is found unenforceable, the rest stays in effect. Our failure to enforce a term is not a waiver. We are not responsible for delays or failures caused by events beyond our reasonable control. You may not transfer your rights under these Terms without our consent. We may update these Terms; the effective date at the top shows the latest version, and changes do not apply to disputes already pending.

23. Contact us

American Locksmith Services LLC, Spring, Texas
Phone: (281) 640-4745
Email: [email protected]