Warranty, Refund & Cancellation Policy
We stand behind our work and keep our pricing simple. Here is exactly what happens if something isn't right or your plans change.
30-day workmanship warranty
If a lock we installed or rekeyed, or a key or fob we cut or programmed, does not work properly because of our workmanship within 30 days of service, we will come back and fix it at no charge for labor or the trip.
Not covered:
- Normal wear, misuse, accidental damage, forced entry or break-ins.
- Lost or stolen keys or fobs, and batteries in fobs, smart locks or keypads.
- Vehicle electrical, battery, immobilizer or software problems not caused by our work.
- Smart lock apps, Wi-Fi, firmware or account settings.
- Locks, keys, fobs or parts that you supplied.
- Doors, frames or hardware that were damaged, misaligned or out of code before our work, or that change after installation (for example, a sagging door or a building that settles).
- Work changed or repaired by someone else after our visit.
- Lockout services. Opening a lock is complete once you have access.
To make a warranty claim, call or text (281) 640-4745 within 30 days of service. We may need to inspect the lock, key, door or vehicle. If the problem is not covered, we will quote the repair before doing any work.
Manufacturer warranties
New locks, smart locks, keys, fobs, closers and exit devices we supply come with the manufacturer's warranty, if any. We will help you with the manufacturer's claim process. Labor to replace a part under a manufacturer's warranty after our 30-day warranty ends is billed at our standard rates.
Refunds
- Because services are performed on-site at the price you approved, completed services are not refundable. If something isn't right, we will make it right under our warranty.
- If we could not complete a job you paid for in advance, we will refund what you paid, less the $25 dispatch fee.
- Special-order parts ordered for your job may not be returnable. We will tell you before we order them.
- Approved refunds go back to your original payment method within 10 business days, including any matching portion of the credit card fee.
Cancellations and no-shows
- Before we are dispatched: cancel at no charge.
- After we are dispatched: the $25 dispatch fee applies.
- No-shows: if no one is at the service location and we cannot reach you within 15 minutes of arrival, we may leave, and the $25 dispatch fee applies.
- Scheduled commercial jobs: any deposit is applied to your job, and it is refundable if you cancel at least 24 hours before your appointment, less the cost of any special-order parts we could not return.
- Rescheduling: you can reschedule at no charge before we are dispatched.
Billing questions
If you have a question about a charge, please call or email us before contacting your bank. Most issues are solved with one call. Email: [email protected]